hi I followed all the steps of the migration and was successful and saved all my keys and files it asked me to, but now I don’t understand how to log into my new account with the saved keys and info they gave me from the migration
This video will help you. We’ve made some slight changes to the wallet UI since the release of this video, but the underlying function to import your keys into the new wallet remain the same.
when I open the wallet I don’t have the same options as shown in this wallet, there is no option to recover wallet. the only options on my screen are log in, or import, I’ve chosen import but putting my saved keys into the info required doesn’t work
Ah you’ll need the new Safex Cash/Token Wallet - codename Orbiter.
You can download it here: https://github.com/safex/wallet/releases/tag/2.0.0
We’re updating our website to reflect the new wallet update.
Great thanks a lot! now I have it but my computer won’t open it because as soon as it opens my antivirus protection says there is a virus deleted called trojan.mac.generic6511 and the safex wallet window just go blank
This is a false positive. We’ve submitted copies of the software to AV companies to review the codebase.
Unfortunately some crypto viruses use similar aspects of the open-source software (harmless) our wallet uses - so as soon as these AV’s detect even a small % of similar code they’ll be over protective.
You’ll need to whitelist the installation file.
I followed all the steps in the video and when I click recover there is no file name filled in. I tried over and over and get this message. : failed to parse address
I sure hope I did not loose my 100,000 Safex. When I watched the video with Danial Debek,
it did not say anything about having to download another safex cash wallet. This is so stressful, I now show nothing in the wallet that had the 100.000 safex.
Ok now it shows the migrated balance and safex cash coins. Whew! I thought I did something wrong. I still don’t know how to add the new address to my wallet. I tried the keys and it did not work.
It would be helpful to outline which wallet you are referring to when indicating you have a problem.
I downloaded the safex wallet and did the migration. I just don’t know how to put the new wallet address in that has my converted coins. I tried following the steps to use the private keys with the safex cash wallet but it did not work.
This link may help, just in case you misunderstood what you were doing.
I suggest you read the linked doc and try importing again with the v2 wallet.